Our Plant Descriptions and Photographs – At AV Plants, we understand that plants, just like us, have their own individual characteristics. Due to the whims of nature and the limitations of technology, colours and appearances might vary slightly. Each plant has its own story, with variations in shape and size adding to their charm.
We strive to capture the true essence of our plants with photographs of flowers and mature specimens. We’re happy to provide pictures of the actual plant on request.
Our commitment to accuracy in our product descriptions is unwavering, but should you spot a discrepancy, we encourage you to contact us.   We appreciate your keen eyes and will swiftly rectify any errors.
Remember, plants are living, seasonal beings, and although our photos might display them in full bloom or with lush leaves, depending on the season, your plant may arrive in a different stage of its life cycle.
If we list dimensions for the plants, these along with pot sizes are approximate.
The height of the plant is measured from the top of the pot to their tallest leaf, unless we state otherwise.
We may also cut back some plants; herbaceous perennials for example survive the rigours of their journey, and planting in your garden, if their size is reduced, but rest assured – they bounce back quickly.

 
Cancellations and returns:  We are unable to accept the return of plants purchased online if you change your mind.  However, your statutory rights under the Consumer Rights Act 2015and Consumer Contracts Regulations 2013 still apply if the plant is damaged, or not as described. In these cases, you are entitled to a refund or replacement, provided you send photos of the plants within 12hrs of it being delivered.